Issue Resolutions

Q:       Where are my employees (direct reports) when I go into MSS - Request Ad Hoc Salary Change?
A:        They are still there.  In order to see them:
1.       Select an effective date, THEN
2.       Hit the GO button

1.  Problem:
Contract pay not correct.

Resolution: Not resolved. 
Additional testing required ensuring contracts are not
overpaid at the end of the contract period.  HR SWAT team in place, and
doing department visits.
 
2.  Problem:
The feed of data between PeopleSoft and a variety of Databases to
personal data has not been working.

1. Problem:
Adjustment Codes

Resolution:
Departments were using ADJ earnings code incorrectly. This caused an
accrual to be set-up where the amount was being deducted from the
paycheck. The earnings code was inactivated. Payroll will contact
departments to make appropriate adjustments.

2. Problem:
FICA Refunds

1. Problem:
Some employees were overpaid.

Resolution:
We have identified employees that were overpaid. We have developed a
method and report to collect overpayments.
The project will be completed in 2 phases:
- Hourly on 10/19/07 paycheck
- Contract pays on 10/26/07 paycheck

2. Problem:
Salary Adjustments

Resolution:
The merit and retro salary adjustments were completed

3. Problem:
26.1 vs. 26

Resolution: Not resolved yet.

The Office of Human Resources recently become aware of a problem with the data feeds between ASU and our health care vendors. A small number of faculty and staff or their spouses are not showing up in the system as covered when seeking care from a provider or trying to get a prescription filled. We are working diligently with the Arizona Department of Administration (ADOA) to solve this issue. ADOA is the primary administrator for our benefit plans.